Returns & Refund Policy

At Longdan Online Store, we strive to ensure your groceries arrive in perfect condition. If you are unsatisfied with your order, please contact us within 24 hours of delivery for perishable goods or 14 days for non-perishable items.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and clear photos of any damaged or incorrect items.

• 2.
  Wait for Approval

  Our team will review your request within 2 business days to determine if a return or direct refund is necessary.

• 3.
  Package Your Items

  For non-perishable returns, place items back in their original packaging, ensuring they are unopened and in resalable condition.

• 4.
  Receive Your Refund

  Once your return is processed, a refund will be issued to your original payment method within 5-7 working days.